Order Completion - Upon completing your purchase, you will receive an email confirmation with your order details. Production - Our hats are hand created per order. This is to ensure perfection in quality and sizing. (3 weeks)you Order Delivery & Pick-Up Online Orders - Upon shipping, you will receive an order email with your delivery notifications including your courier tracking number & order number. (Estimated delivery time 3-5 business days.) Regional Delivery or Pick-Up - Customers ordering from the Eastern Colorado Region may schedule a pick-up or hand delivery when available. Order pick-ups are available in the Denver area. Please contact for pick-up locations. Regional delivery areas include (but not limited to) the Greater Denver areas. To schedule a regional pick-up please email firstname.lastname@example.org or cal (720) 474-7859.
Estimated total delivery time is up to 4 weeks from the date of purchase. Upon shipping, you will receive an email notice with your delivery details including your courier tracking number & order number. (Estimated 3-5 business days. Business days do not include weekend days or observed holidays.) Delivery Estimate Breakdown: (5 days for material procurement) + ( 5 days production time) + (3-5 standard shipping) + (Weekends & holidays) = Total Delivery Estimate
Returns & Exchanges
Customers are responsible for all return shipping costs, unless your order arrives incorrect or damaged, in which case please contact us at (720) 474-7859 or at email@example.com for a prepaid USPS return shipping label. Returns will be offered a offered a store credit or exchange for the purchase amount paid. Returns must include original receipt. If you don't have original receipt, please email firstname.lastname@example.org for Return Form. , Whenever possible, please return items clean and unworn, and with the original receipt. RETURN ADDRESS: MISS VICTORIA REGINA 9901 East Evans Avenue, Unit 29D, Aurora, CO 80247
For our hat sizing, instructions on how to measure your head: Simply measure the circumference of your head using inches, holding a measuring tape snug, but not too tight, just above your ears- which is right above where your hat will sit. The job is made easier if you can recruit a friend to take the measurement for you.